Warranty

North West Autos Blackburn offer a warranty with all car sold, ranging from 28 days to 3 months (Except Trade And Promotional Cars). This is our own in house warranty backed by North West Autos Blackburn. Please read below details of what is covered to give you peace of mind.  We also offer external warranties from our new partner who is Trading Standards Approved member of Buy with Confidence.

Warranty Standard warranty on any vehicle purchased will be for a period of 3 months (see Warranty section for full coverage) and will only cover items that have suffered a Breakdown, if you wish to purchase an additional warranty which have greater coverage and the option of your own garage repairs please see details on our "Warranty Section" for full details.

The definition of "Breakdown" is a failure of a component which results in the vehicle becoming immobilised or unsafe to drive, the Warranty does not cover "Natural" wear and tear parts in-line with the vehicles age and Mileage, the warranty will not cover neglect or damage caused directly or indirectly by the customer, we will not cover consequential damage caused by continuing to drive the vehicle when fault has occurred, we will not cover damage caused by failure of customer to take reasonable preventative steps, It is the responsibility of the customer for recovery of vehicle to North West Autos Blackburn for any repairs, any faults diagnosed as wear and tear repairs carried out will be invoiced at standard repair rates, no work must be carried out at any external garage without written authorization by North West Autos Blackburn is given (external purchased warranty excluded), failure to do this will void warranty. 

SPECIAL OFFER!!! When you buy a car from North West Autos Blackburn you can purchase a 6 MONTH AA WARRANTY FROM ONLY £199.99 + VAT - Any Warranty issues with the car you can take it to your choice of VAT registered garage anywhere in the UK - Added peace of mind. (This offer is for vehicle with engine sizes no larger then 2000cc (Double premium thereafter and for any 4WD Vehicle)

Inclusion 

During the specified period all the original manufacturers major mechanical and electrical components of the vehicle are covered against breakdown (This means complete failure of the component part not end of life issues), this primarily covers Engine, Gearbox, ECU's, Fuel systems, Drive-train, Clutch (failure), air conditioning, Turbo Charger, Steering, Braking system, Timing belt and major electrical components, except those listed under exclusions. 

Exclusion

Chassis, bodywork, interior and exterior trim, heated seat elements or pads, locks, glass, tires, batteries, exhaust systems, fuel tanks, brake pads/discs, wiring looms, road wheels, cleaning of fuel lines, injectors, oil seals, satellite navigation, seized brake calipers, pas pumps, all service items, heater elements, centralized locking pumps, car telephone, air bags, sensors, keys. Air conditioning recharging, anti-freeze, lubricants, filters, transmission fluids, engine or gearbox oil or fluid leaks, hardware e.g. bolts and fixings, pulleys/ dampers, serviceable and ancillary items. Instrument gauges, Ventilation systems inc the network of piping or directional motors, in car entertainment/DVD systems, A/C systems including re-gas, park control systems,vehicle clutch, vehicle alarm systems and all general wear and tear replacement items.

However, North West Autos Blackburn will be more than happy to offer a trade price repair on any of the above.

The warranty does not cover wear and tear, damage caused by negligence, i.e. insufficient oil or water, overheating, failure to ensure that minimum damage is incurred by taking preventative measures.

VW Group TSI Petrol engine vehicles will consume and use oil in accordance to their relevant manufacturers provided figures, also please note that the rate of consumption will increase in line with the type of vehicle usage, mileage and other wear factors, we will not be held liable for any or all parts of oil consumption process.

Please refrain from modifying the vehicle in any way as this will invalidate all warranty cover. 

Please note due to high insurance premiums no replacement vehicle is provided while your car is being repaired, however a vehicle can be arranged at extra cost to you. (this will be via a local hire company) . 

How to make a claim:

If your vehicle suffers a mechanical breakdown, please check carefully to establish that the fault is covered.

Contact After Sales on 01254 658760 to book your vehicle into our service department.

All work is to be carried out by North West Autos Blackburn; any work carried without authorisation will not be reimbursed (unless written confirmation has been given) and could lead to your guarantee being cancelled or void.

This does not affect your statutory rights

IF YOU NEED TO COMPLAIN We aim to provide you with a high level of service at all times. However, there may be a time when you feel that our service has fallen below the standard you expect. If this is the case and you want to complain, we will do our best to try and resolve the situation. There are several ways you can contact us:

Phone: 01254 658760

Email: aftersales@nwaltd.co.uk 

By Post:
North West Autos Blackburn
​24-26 Canterbury St,
Lancashire
Blackburn,
Lancashire,
BB2 2HP,