Contact Us at North West Autos Blackburn

Contact Us North West Autos Blackburn

Agreement of Terms and Conditions

You are over the age of 18, if the clarity of any points is unclear you must inform a representative prior to signing. Once you have signed the agreement you will be bound to the following Terms and Conditions listed below -

Vehicle Description - You are purchasing a vehicle advertised on multiple platforms. Some platforms provide a standard equipment description based on the registration of the car advertised which may not be true to the car specification. You accept that you have visually confirmed all details are correct and free from any discrepancies. You confirm you are satisfied with any discrepancies due to advertising platforms generic description. You have inspected and are satisfied with all documents/paperwork provided with the vehicle as per advertisements.

Terms for Deposits - All deposits are Non-refundable. Money placed on a vehicle to hold and remove from sale will not be returned under any circumstance. Make sure you have appropriated the necessary funds required to complete the purchase of the vehicle. We ask you think about affordability of purchase before securing the vehicle. North West Autos are a non-pressure sales business. Deposits will hold a vehicle for a maximum of 7 days unless agreement has been made with management by email.

Courtesy Cars - Due to extortionate Insurance costs we no longer offer any form of courtesy or loan vehicles, in the event of a warranty repair should we require the vehicle for a length of time it will be your responsibility to find alternate means of transport and bear all and any costings. If an alternate mode of transport is provided you will be held responsible for any damage and condition of the car.

Vehicle Pickup - At the point of sale you have agreed for Pre-sales prep work to be carried out on your vehicle - This takes approximately 7 working days, if your vehicle requires additional parts or there is a reasonable delay you will be notified. We do not accept responsibility for any knock-on effects due to delays to handing over the vehicle. Parts used during any vehicle preparation stages or during your warranty will be aftermarket if no other agreement has been made in advance and expressly agreed in writing by both parties.

Inspect - You have been given an opportunity to fully inspect the vehicle and are 100% satisfied - Signing of the order form will confirm that you have test driven the vehicle and you are fully satisfied with the cosmetic and mechanical condition of your purchase, during our PDI process we will make sure one remote key works, any additional keys will be classed as spares and may not fully operate as intended. If you have any concerns they must be reported to the sales representative and noted on your invoice before leaving the premises. Signing this order confirms that you accept there are no mechanical faults present at point of sale and the vehicle is as expected in accordance to its age and mileage.

Reporting an Issue - It is your responsibility to inform North West Autos Blackburn if a fault occurs. Your first point of contact must be via email to our aftersales department on [email protected] providing the vehicle registration number, your full name, contact number, exact millage and brief description of fault. A member of the aftersales team will be in touch within 24/48 hours. You agree not to drive the vehicle unless given written authority to continue doing so by a member of North West Auto’s After-sales team via email. We will not be held responsible for any consequential damage caused by continuous driving after fault has occurred.

Repairs and Diagnostics - You agree to provide a diagnostic as proof of any vehicle issue. No repair must be carried out without the consent of aftersales team via email. North West Autos will not cover exploratory cost unless confirmed via email by Aftersales. Any mechanical problems will be confirmed and diagnosed by our in-house mechanics unless confirmed by aftersales management via email. Worn parts in accordance to age and mileage will not be classed as failed parts.

Warranty - Standard warranty on any vehicle purchased will be for a period of 3 months (see our Warranty section on our website for full coverage) and will only cover items that have suffered a breakdown, if you wish to purchase an additional warranty which have greater coverage and the option of your own garage repairs, please see details on our "Warranty Section" on our website. Air Conditioning and Parking Sensors are not covered by our in-house warranty. North West Autos and you the customer must confirm these are free from fault at point of sale as no liability will be accepted after you leave.

Modification - If you modify your vehicle away from standard manufacturer settings any resulting breakdowns that are associated or a result of the modifications will not be covered by our warranty. If refund or Buy Back is triggered you agree to cover the cost of returning the vehicle back to its original condition.

PX Vehicles - As the seller you confirm your vehicle not been involved in an accident, not been used for a driving instruction business, taxi or used by the police, is not subject to any finance agreement or other claim or liability, free from any defects/faults. Part Ex Vehicles agreements that are breached will result in a £150.00 administration cost to adjust purchase agreement. Any reduction in sale price will be forfeited.

Return of Vehicle - Full responsibility is on the customer to return the vehicle to North West Autos Blackburn in the event that they require a statutory repair or they wish to exercise any other statutory rights.

Alteration of Invoice Terms - If any part of the agreement is to be amended you will need to contact us via email prior to doing so, for example if a p/x vehicle is included in the deal and it’s withdrawn without our consent you may be held in breach of contract, you will you lose your deposit and be liable for our associated losses.

Vehicle Recovery - It is the customers sole responsibility to have adequate Breakdown Cover, in the event of a Breakdown they will be fully responsible and bear all costs of the return if no other agreement has been made in advance and expressly agreed in writing by both parties

Refunds and Buy Backs - Should your vehicle be returned to North West Autos Blackburn any refund will be paid in the form of a business cheque, buy backs will incur deduction for servicing, mileage driven after point of sale and any administration cost, any extra work carried out on the vehicle at request of the customer will also be deducted, when calculating refunds, a deduction for mileage will be based on 70p per mile.

Distant Selling Scheme - We do not operate a distant selling scheme as defined by the Consumer Contracts Reg 2013, if you choose not to view your vehicle at our premises prior to purchase, you will not be entitled to cancel your order under a 14-day cancellation period, all other statutory rights remain intact.

Nothing herein contained is intended to affect, nor will it affect a consumer's statutory rights under the Consumer Rights Act 2015 or any amended thereof. GDPR- I am fully aware that my personal data will be used in accordance to present stipulated guidelines, I also understand that I can withdraw my consent at any time and my data will be removed.

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North West Autos Blackburn are approved and regulated by the FCA