Customer reviews of North West Autos Blackburn

By christopher L on 14 June 2019 | Verified purchase

I bought a BMW from these guys and the whole experience, from first phone call to collecting the car, was an absolute pleasure. They are honest and helpful every step of the way. The car was exactly as described and the price was perfect. They went the extra mile and looking around their sales office I don’t think I’m alone. They have customer reviews all over the office walls that all read the same. Excellent! Would highly recommend them to any of my friends or family and would use them again in future.

Reply from North West Autos Blackburn on 21/08/19

We try our best to provide our customers with the best buying experience possible. We are glad you enjoyed your experience. We try to follow our motto and “Go that extra mile”

By paul C on 14 June 2019 | Verified purchase

Greeted with kindness. Allowed us to look at car without hassle and in our own time. No pressure and no usual sales talk to pressure us to buy. They were honest from the start. Once we agreed the sale, they gave us oil service, full years MOT, and replaced battery with new one. A week later to collect car, again greeted with kindness and ensured that are satisfied with anything and happy with the sales. No hidden costs. They were upfront and transparent with costs. This is best car sale I ever had. Noticed on the 2 days we were there, they had lots of people looking around and very busy indeed which is a good sign of good business. Loved the photos with comments on the walls in their sales office, we had our photo took n hopefully we make it on their wall if there is space!! My thanks to salesperson who sold the car to me, loved his down to earth and honest personality. The car is fantastic and going well, already clocked up 1000 miles since I bought it! Many thanks to the team.

Reply from North West Autos Blackburn on 21/08/19

We try our best to provide our customers with the best buying experience possible. We are glad you enjoyed your experience. We try to follow our motto and “Go that extra mile”

By lynne B on 07 June 2019 | Verified purchase

From the moment you enter the showroom you can't fail to be impressed, all the vehicles are immaculately presented, and priced to suit all budgets, if your on the look out for a quality used car, try these guys first, the staff are not your pushy sales type, but leave you to browse at your leisure, we turned up lunch time on a Saturday and as you can imagine was very busy, but a test drive was no problem, and what a test drive it was, a good half hour, usually buying a used car is stressful, but theses guys are so friendly, tea and coffee as much as you like, no extended warranty speel, but advertised should you want it, that it really was a pleasure, as it should be, only had the car a month, but it looks drives and feels like a new car, I will certainly return here when I'm ready for a change

Reply from North West Autos Blackburn on 21/08/19

We try our best to provide our customers with the best buying experience possible. We are glad you enjoyed your experience. We try to follow our motto and “Go that extra mile”

By philip W on 07 June 2019 | Verified purchase

Excellent service from start to finish. Helpful and not at all pushy and great prices.

Reply from North West Autos Blackburn on 21/08/19

We try our best to provide our customers with the best buying experience possible. We are glad you enjoyed your experience. We try to follow our motto and “Go that extra mile”

By christopher D on 07 June 2019 | Verified purchase

Great customer service ...........................

Reply from North West Autos Blackburn on 21/08/19

We try our best to provide our customers with the best buying experience possible. We are glad you enjoyed your experience. We try to follow our motto and “Go that extra mile”

By alistaire E on 06 June 2019 | Verified purchase

We travelled from North Wales to NWAB as I heard that they were very good. What a really great 'Family of People.' I've always hated buying a new car, but for the first time ever, I actually enjoyed the experience! They even stayed open late, ( on a Saturday!) so that I could test drive the car, as we had travelled to see it. Great service, genuinely nice, happy people who didn't pressure me. I thoroughly recommend them to anyone and I would buy another car from them in the future. Very Happy!😊

Reply from North West Autos Blackburn on 21/08/19

We try our best to provide our customers with the best buying experience possible. We are glad you enjoyed your experience. We try to follow our motto and “Go that extra mile”

By raymond C on 06 June 2019 | Verified purchase

Excellent service. This the second car I have purchased from North west Autos Blackburn and I wouldn’t hesitate to return.

Reply from North West Autos Blackburn on 21/08/19

We try our best to provide our customers with the best buying experience possible. We are glad you enjoyed your experience. We try to follow our motto and “Go that extra mile”

By muhammad A on 24 May 2019 | Verified purchase

I was overwhelmed with the amazing customer service received by Imy and and what amazing guys. They also made sure I was making all the right choices really pleased with my purchase and highly recommend for people.

Reply from North West Autos Blackburn on 21/08/19

Thank you for your kind words.

By Muhammad B on 21 May 2019 | Verified purchase

They sold the car with zero advisory mot and gave car test on smooth road but as soon as i reached home next day i felt some funny noise comng from suspension and i went to mechanic and he checked and told me botg wishbone bushes need to b changed and botg side lnks need to b changed and inside rack aswell anf total xost is 250£ invluding labour I spoke with these guys and owner andnhe said u bring car back and we will fix it and arranged call back. Guy callef me and booked me after 3 weeks and i told him m using it he saif no problem u keep driving On day of appointment i cant attand that and got another appointment and on day of appointment when i went tgeir tgey said its wear tear u have to pay for parts Point is How They gave me zero advisory mot thats mean they doing some seting woth mot garage and manuplating customer that way Not recommend any one

Reply from North West Autos Blackburn on 22/05/19

Good morning Mr Usman Lilly, Thank you so much for your feedback and Review. We are very sorry you had a negative experience with North West Autos Blackburn. You contacted shortly after picking the vehicle up with a few issues and due to our busy workshop schedule and your work commitments it was a few weeks before you bought your vehicle in for an inspection, we we surprised at your complaints of noisy bushes and suspension noise as the vehicle only weeks ago got a full Mot and Service with no issues or advisories. What you failed to mention is that as soon as you picked it up you got a Taxi Mot done with no problems and had covered a Colossal 6000 miles within a few weeks using the vehicle as Public Transport. As we explained our AA warranty does not cover Taxi Vehicles, however as a dealer that "Goes The Extra Mile" we offered you an option of paying for the parts which came to £68 and we would fit them for free, we thought this was a Fair and Compromising Gesture.

By jane B on 15 May 2019 | Verified purchase

Great Service fantastic staff couldn’t be more helpful what you see is what you get I would definitely go back I love my mini convertible

Reply from North West Autos Blackburn on 21/08/19

Thank you for your kind words.