Customer reviews of North West Autos Blackburn

By M B on 10 April 2017 | Purchase not verified

Friendly, professional and very reliable service from the day I bought my car and continued with excellent after care service two years down the line. I would definitely come back here if I consider buying a car again. highly recommend

By Carl H on 24 March 2017 | Purchase not verified

It was a pleasure to buy my car from North West Autos, the staff were extremely helpful. A great experience overall and the car I purchased was well priced and extremely well valeted even in the engine bay was spotless! 3 weeks after buying my car i had a problem with the battery, North West Autos very helpful and a replacement battery was fitted the very same day. simply great service and the staff were just great! The best car buying experience I have ever done. Thank you!

By Samantha & Craig S on 17 February 2017 | Purchase not verified

Staff are extremely helpful, generous and thoughtful. Aby, Kam, Jimmy etc. these guys are true gentleman who do North West Automobiles Ltd very proud, thank you for looking after us. Our car however, not so good. Unfortunately it has been returned FOUR times now after owning it less than one week. The 'Emission Control System Fault' warning light continues to appear. After asking to return it a fifth time, because we are travelling from Liverpool, they kindly said they would arrange our local garage to resolve the problem. Our local garage today have informed us that the problem could be down numerous issues, so are not prepared to begin work on it. We are now unfortunately using public transport with our 3 year old son and are expecting our second child any time now, so this is far from ideal. Hopefully soon 'someone' will take responsibility for selling us a car not fit for purpose. Frustrating and costly petrol wise, the 60+ mile round trip isn't cheap.

Reply from North West Autos Blackburn on 18/02/17

Good morning Samantha, Thank you for your review, we take all reviews seriously as they are used to further improve the service that we offer our customers, as a Company we are trained to offer the very best in Customer Service and as with your initial review response you have kindly mentioned that, however one factor that is beyond our control is how the vehicle is going to perform once its in your hands, talks with your garage all went smoothly until they declined to work with our Warranty Company. Realising this will cause an inconvenience with you I personally spoke to you yesterday and you kindly accepted for us to collect your vehicle from Liverpool and drop you a courtesy car realising you were pregnant and had a small child, once the issue was resolved I would return it back to you with a bunch of flowers and reimburse you with the fuel used. I understand you are unhappy and apologise for the inconvenience caused but we will help resolve any issue in a professional manner.

By Chris S on 09 February 2017 | Purchase not verified

I purchased a 2010 vauxhall astra from North West autos on Saturday every member of staff was polite and helpfull and were able to answer every question I threw at them and Evan gave me some very helpfull advice and a coffee :). Both the sales team and the onsite mechanics were superb and I felt welcome every step of the way I was left to browse and wasn't pushed into buying my car like at most places I Evan got to test drive with a mechanic rather than just a salesman trying to push my hand was very satisfied with my car and all the staff who I have dealt with I highly recomend north west autos and will personally be purchasing from them again when the time comes for an upgrade superb staff and a great choice of cars on site

By karen s on 21 January 2017 | Purchase not verified

thanks for all tour help today made up with the car will definitely be going back in the future I would highly recommend buying a car from here very helpful and friendly staff could not do enough for us

By ANNE B on 19 January 2017 | Purchase not verified

EXCELLENT SERVICE BACK FOR ANNUAL MOT CAR CAME BACK NICE AND SHINEY

By Jenny A on 18 January 2017 | Purchase not verified

Highly recommend North west autos, the staff are friendly, very helpful and do not push for a sale, they let you browse at ease and offer you a hot drink while you do. I bought my car back in January 2016 and it's been a very reliable car with no problems. I was given the free service and mot this year as promised and it passed with flying colours! We will be going back to these guys to have a look when my partner buys his car.

By Scott D on 10 January 2017 | Purchase not verified

Excellent company to do business with, put a deposit down as they were changing cam belt and water pump and doing full service and a new mot. Customer service top notch and helpful with any questions you have . Will defo use these again

By Kev D on 23 December 2016 | Purchase not verified

My experience with Northwest Auto's has been fantastic From purchase to finance to sorting a small problem out after sales Thanks to everyone keep up the good work I would recommend to anyone looking to purchase a vehicle

By Luke S on 17 December 2016 | Purchase not verified

The boys down at the garage leave you alone to decide what you are interested in. There is no pushing necessary they let the cars do the talking. Once you've shown an interest they couldn't do more to help with your decision and look after you all the way through.