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24-26 Canterbury St, Lanc, Blackburn, Lancashire, BB2 2HP
Telephone:
01254 658760 | 07590 633299

Customer reviews of North West Autos Blackburn

At North West Autos Blackburn - We pride ourselves on the great service we provide to all of our customers. We understand that buying a car or van can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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North West Autos Blackburn

North West Autos Blackburn
5
4.8

Based on 734 customer reviews

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  • 5

    A BIG THANKS

    By Barrie W on 09 January 2021 | Purchase not verified

    Very friendly experience they manage to move my collection day forward so we could pick the car up before Christmas, A very big thank you to the hole team at north west autos.

    Reply from North West Autos Blackburn on 16/02/21

    Good morning, You are more than welcome.


  • 5

    Amazing Cars, Awesome Staff, Fantastic Service!!!

    By Emma C on 16 November 2020 | Purchase not verified

    Do not buy a car from anywhere else until you have checked out these guys!!! Fantastic selection, quality cars and a customer service that is scond to none. We bought from NW Auto's and we won't go anywhere else now. Nothing is too much trouble and the whole experience from start to finish was easy and stress free. Thanks Kam and the team x

    Reply from North West Autos Blackburn on 20/11/20

    Good afternoon, Thank you for your feedback, it was a pleasure to deal with you.


  • 5

    They Really Do Go The Extra Mile.......

    By Samantha J on 08 November 2020 | Purchase not verified

    I collected my car just after lockdown kicked in & was advised to make an appointment prior to collection due to new gov guidelines. as this was my first car i didnt know what to expect so they give me great detail when i spoke to them & also sent me a video of the car inside & out. they prepped the car giving it a service & mot which put a huge smile on my face & when i went to collect i noticed that the car had also been sanitised, looking clean & smelling of disinfectant which gave me great satisfaction. i would highly recommend this garage as the customer service & quality of cars are to a excellent standard & really do go THE EXTRA MILE.. Thanks guys & will hope to see you again in the future.

    Reply from North West Autos Blackburn on 09/11/20

    Hi, Thank you for your feedback.


  • 5

    5 star Service!!

    By Sonia I on 08 November 2020 | Purchase not verified

    I purchased a Golf via Click & Collect . I was sent a video link of the car and comprehensive detail. Collected the car 3 days later smelling of disinfectant...gave me peace of mind that the garage are doing all they can to ensure customer safety during this pandemic. Very happy with my car and the service, will defo be back when we are due a upgrade!

    Reply from North West Autos Blackburn on 20/11/20

    Good afternoon, Thank you for your Review.


  • 5

    Brilliant

    By Andy H on 07 November 2020 | Purchase not verified

    Buying a car from these guy is single handedly the best experience I've had buying a car. Even with all the covid-19 guidelines 10\10 would recommend

    Reply from North West Autos Blackburn on 08/11/20

    Good morning, thank you for your Review and kind words.


  • 5

    First Class Service

    By Jim M on 07 November 2020 | Purchase not verified

    Excellent service from start to finish. Very professional and car was described accurately. A pleasure dealing with you and will be back for the next car that my Mrs is looking for.

    Reply from North West Autos Blackburn on 08/11/20

    Good morning, thank you for your feedback and kind words.


  • 5

    Prompt, polite service

    By karen O on 06 November 2020 | Purchase not verified

    Wow! What a prompt and polite service. I had no sooner made a phone call to NWAB than the friendly sales rep had sorted my new car out for me. In these difficult times of Covid19 she explained the process and reassured me that my purchase would be handled appropriately. Really pleased!

    Reply from North West Autos Blackburn on 08/11/20

    Good morning, thank you for your feedback.


  • 5

    Great Service

    By Anthony M on 06 November 2020 | Purchase not verified

    Great Service, would definitely recommend them friends and family.

    Reply from North West Autos Blackburn on 08/11/20

    Good morning, thank you for your feedback.


  • 5

    Vehicle enquiry

    By John R on 05 November 2020 | Purchase not verified

    Called to enquire about a buying a vehicle. I was genuinely serious about buying this car. The salesman promised he would call me back within half an hour. Three days later still waiting, nothing more infuriating .

    Reply from North West Autos Blackburn on 06/11/20

    Good morning, we thank you for your feedback, we value all positive and negative feedback as it can be used to further enhance on the Award Winning Service that we offer our customers. As per the Governments orders we have had to close our sales doors and allow only essential parts of the business to operate, due to furlough we are also working with skeleton staff. As an operating business we are trying our best to get through our inquiries as efficiently as we can and apologise your call was not returned. However, if you email us on sales@nwaltd.co.uk we can assure you it will be dealt with promptly. We do however strongly feel that your 2 Star Review is unfair as it is based on a non return phone call in the current Covid climate. As you can appreciate if this was under normal trading circumstances your review would hold an element of stance. These are very difficult times for us all and we hope to restore your faith in our customer service should you wish to contact us again.


  • 5

    Audi TT Quattro with red leather interior!!!😍

    By Lisa C on 30 October 2020 | Purchase not verified

    Thanks for the fantastic service we received at North West Autos. I absolutely love my beautiful Audi TT !!!! I will definitely recommend you guys to friends and family !!! Great test drive too on motorway !!!

    Reply from North West Autos Blackburn on 03/11/20

    Good morning, Thank you for your feedback, it was a pleasure to deal with you.