Customer reviews of North West Autos Blackburn

By Timothy F on 02 February 2020 | Purchase not verified

Just picked a car up from them and am 100% impressed. Can't fault the service was treated with respect and would recommend them to anyone. They do all checks and make sure the car is in top condition before it leaves the showroom Thanks Aby/Jimi

Reply from North West Autos Blackburn on 03/02/20

Good morning, Thank You very much for your feedback, we are very happy to hear that you are 100% impressed and content with your purchase, please recommend us to your friends and family.

By Justin D on 31 January 2020 | Purchase not verified

Purchased a VW Golf from these guys a couple of weeks back. Everyone was really friendly and attentive, even though they were extremely busy they still made sure i was ok with waiting around. I discovered the car had a fault with the heating and it was efficiently booked in by the aftersales team and dealt with quickly, these guys put main dealers to shame, ill be purchasing another vehicle from them in the coming weeks. Thank you all

Reply from North West Autos Blackburn on 03/02/20

Good morning, thank you for your Review, it was a pleasure to deal with you and we are sorry that you had an issue with your purchase that has now been rectified, please recommend us to your friends and family.

By erwin B on 28 January 2020 | Purchase not verified

From beginning to end I found Abi a pleasure to deal with,he went the extra mile and the product was everything described.Would recommend any one thinking of changing their car to try this dealer.Very satisfied customer

Reply from North West Autos Blackburn on 03/02/20

Good morning, thank you so much for your feedback, I will pass pass your comments on to the Sales Team and we hope you enjoy your new car for many years to come.

By S W on 24 January 2020 | Purchase not verified

My experience was a very unpleasant one as the car I bought was not as good as advertised.

Reply from North West Autos Blackburn on 25/01/20

Good morning, Thank You for your feedback, we are very sorry to hear that you had a Poor Customer Experience, as a dealer that won a "Car Guru Dealer Of The Year Award" we are very surprised that you claim to have been sold a mis-described product, our Sales Manager personally appraises every vehicle that comes in stock and advertises them, he is fully aware of the "False Descriptions Act" and we follow every Law set during our professional conduct. Please supply me with your purchase details and we will fully investigate your claim and rectify any issues that are incorrect or require attention. Once again we apologize for the inconvenience and hope your next visit to the dealership will be a true reflection of the Award Winning Service we offer all our customers.

By leonard D on 15 January 2020 | Purchase not verified

excellent service from start to finish. Very friendly people. Made myself and wife .feel very welcome thanks guys whould recommend anyone looking to buy a new car. Give this place a must first will not disappoint you

Reply from North West Autos Blackburn on 23/01/20

Good morning, Thank You for choosing us and your kind words.

By Sara B on 12 January 2020 | Purchase not verified

Had a very pleasant experience buying my car. The staff were friendly, informative and very professional, they definitely take pride in the service that they offer. I Would definitely recommend North West Autos to all my friends and family for a hassle free experience!

Reply from North West Autos Blackburn on 23/01/20

Good morning and thank you for your feedback, we hope you enjoy your new car.

By Zehn R on 23 December 2019 | Purchase not verified

Excellent customer service before and after the sale was made. They help us choose the right car, would definitely recommend to buyers!

Reply from North West Autos Blackburn on 24/12/19

Good morning, Thank You for your feedback, have a Merry Christmas and a happy new year.

By John C on 09 October 2019 | Purchase not verified

We recently drove from our home in Durham to Blackburn to look at a ‘pre-loved’ Mini. We reserved it and travelled back the following weekend to pick it up. The reason I would travel that far again is all about the brilliant service from the guys working there. They were superb in their care and customer care and are a real credit to the dealership. Thanks guys. John Craggs.

Reply from North West Autos Blackburn on 27/10/19

Good morning, thank you for your feedback, we hope you enjoy your Mini and please recommend us to your friends and family.

By Marian M on 07 October 2019 | Purchase not verified

Great car and the best price I searched the Internet for many months for this type of car but found it at nwa so I recommend you look at this site before you consider buying a second hand car .It was worth the travel also lovely friendly staff I wish you continue success.

Reply from North West Autos Blackburn on 08/10/19

Good morning, Thank You so much for your kind words, it was a pleasure to deal with you and we hop you enjoy your new car, thank you again for recommending us.

By mark C on 25 August 2019 | Purchase not verified

bought a 64 plate golf estate picked up car to day no jack in boot one phone call soon sorted 3rd car we have bought from north west auto that says something pleased with all other cars so no reason not to be with this one thanks boys

Reply from North West Autos Blackburn on 25/08/19

Good morning Sir, Thank you for your kind words, it was a pleasure to help you with the Jack issue yesterday, we thank you for this and your previous Business and hope you will recommend us to your Friends and Family.