Customer reviews of North West Autos Blackburn

By Happy Customer H on 03 March 2021 | Purchase not verified

Bought a car from these guys during Covid and couldn't be happier, they followed all the safety rules and delivered all their promises, had a minor issue after purchase and that was handled professionally, did have to wait a few days as they had no immediate workshop slots, but that was fine by us as our mate own a garage and there all fully booked up at the moment.

By Bill S on 03 March 2021 | Purchase not verified

A couple of small issues when picking up the car but they sorted them sharpish, But in general a pleasant easy transaction with a very well run, friendly business who do go that extra yard

By Hassan S on 18 February 2021 | Purchase not verified

WE BOUGHT CAR IN SEPTEMBER £11500 WHEN WE BUY CAR EVERYTHING IS FINE AND THEY NOT TOLD US SUN ROOF IS NOT WORKING AND WE PAY DEPOSIT AND THEY TOLD US FOR PICKUP AFTER 1 WEEK THEY CHECK THE CAR IF HAVE NY FAULT THEY FIX IT WE GAVE MORE THAN 1 WEEK WHEN I GO FOR PICK UP CAR THEY TOLD SUN ROOF NOT WORKING AND WE REPAIR FOR YOU WE TOOK THE CAR AFTER 2 DAYS CAR BREAKS ARE NOT WORKING I SEND MY CAR TO GARAGE FOR REPAIR I PAY MONEY FOR SEND MY CAR TO GARAGE NEXT DAY THEY TOLD TOOK BACK DONE AFTER 1 WEEK AGAIN BREAKS SAME PROBLEM THEY TOLD WE FIX FOR YOU BUT 3 WEEKS CAR STAND OUTSIDE MY HOUSE I CANT USE MY CAR THEY PICK CAR AFTER 3 WEEKS TOOK FOR REPAAIR AGAIN TOOK 2 TO 3 WEEK FOR REPAIR THE CAR WHEN I TOLD THEM WHEN REPAIR MY SUN ROOF SO THEY START MISBEHAING WITH ME AT PHONE AND SHOUTING AT ME WE BUY CAR IN SEPTEMBER TILL NOVEMBER I NOT USE MY CAR TOTAL 1 WEEK FROM SEPTEMBER I STILL WAIT FOR REPAIR MY SUNROOF NOW I WANT GIVE BACK MY CAR THEY OFFER ME £6000 WE USE ONLY 900MILS

Reply from North West Autos Blackburn on 20/02/21

Good morning, Please Verify your purchase as we have no recollection of this case.

By Jay O on 09 February 2021 | Purchase not verified

First rate service, very helpful and great customer care. An amazing job with sorting things to work around my work schedule, and the lady who dealt with me on the day of collection couldn't do enough to help. Fantastic service and would reccomend to anyone. Great car also lol Lexus is200

Reply from North West Autos Blackburn on 16/02/21

Good morning, Thank You for your feedback.

By dougie P on 02 February 2021 | Purchase not verified

Arrogant sales people. Over priced cars. Stay clear for your own sanity.

Reply from North West Autos Blackburn on 16/02/21

Good morning, We are sorry that you feel we offered you a 1 Star Service, all our sales staff undergo constant training to make sure that we maintain our Award Winning Customer Service, please contact me personally at aftersales@nwaltd.co.uk with your vehicle requirement and let us prove to you that we are Market Leaders for a reason, we thank you again for your Feedback.

By Barrie W on 09 January 2021 | Purchase not verified

Very friendly experience they manage to move my collection day forward so we could pick the car up before Christmas, A very big thank you to the hole team at north west autos.

Reply from North West Autos Blackburn on 16/02/21

Good morning, You are more than welcome.

By Emma C on 16 November 2020 | Purchase not verified

Do not buy a car from anywhere else until you have checked out these guys!!! Fantastic selection, quality cars and a customer service that is scond to none. We bought from NW Auto's and we won't go anywhere else now. Nothing is too much trouble and the whole experience from start to finish was easy and stress free. Thanks Kam and the team x

Reply from North West Autos Blackburn on 20/11/20

Good afternoon, Thank you for your feedback, it was a pleasure to deal with you.

By Samantha J on 08 November 2020 | Purchase not verified

I collected my car just after lockdown kicked in & was advised to make an appointment prior to collection due to new gov guidelines. as this was my first car i didnt know what to expect so they give me great detail when i spoke to them & also sent me a video of the car inside & out. they prepped the car giving it a service & mot which put a huge smile on my face & when i went to collect i noticed that the car had also been sanitised, looking clean & smelling of disinfectant which gave me great satisfaction. i would highly recommend this garage as the customer service & quality of cars are to a excellent standard & really do go THE EXTRA MILE.. Thanks guys & will hope to see you again in the future.

Reply from North West Autos Blackburn on 09/11/20

Hi, Thank you for your feedback.

By Sonia I on 08 November 2020 | Purchase not verified

I purchased a Golf via Click & Collect . I was sent a video link of the car and comprehensive detail. Collected the car 3 days later smelling of disinfectant...gave me peace of mind that the garage are doing all they can to ensure customer safety during this pandemic. Very happy with my car and the service, will defo be back when we are due a upgrade!

Reply from North West Autos Blackburn on 20/11/20

Good afternoon, Thank you for your Review.

By Andy H on 07 November 2020 | Purchase not verified

Buying a car from these guy is single handedly the best experience I've had buying a car. Even with all the covid-19 guidelines 10\10 would recommend

Reply from North West Autos Blackburn on 08/11/20

Good morning, thank you for your Review and kind words.