Customer reviews of North West Autos Blackburn
At North West Autos Blackburn - We pride ourselves on the great service we provide to all of our customers. We understand that buying a car or van can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.
But don't just take our word for it, see what some of our customers have to say about us...
North West Autos Blackburn
Based on 653 customer reviews
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5
WORST Customer service.
By Robert W on 14 October 2020 | Purchase not verified
I wouldn't recommend to anyone. Hands down the WORST customer service I have experienced in my life. 1 Year to the day, and I am still suffering with the impacts of dealing by North west Autos and still awaiting a resolution. They will NOT abide by the consumer rights act. Provided the finance company with misleading information regarding the breakdown of the car I purchased, even though I had evidence to the contrary. Said car nearly caused an accident whilst travelling with my two young children due to a fault they claim was my doing. Basically left me without a car for 6 weeks. I have a car now and it is NOT from this dealership. I have had to involve FSA to deal with the finance side of it, but essentially if they'd had the morals to just do the right thing intially, then I wouldn't still be dealing with the situation. Once they have your money, you're on your own... (I can back all this statement up with Emails, voice recordings and breakdown reports)
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5
Stay away!
By Gareth G on 29 September 2020 | Purchase not verified
Having an awful experience with NWA. Put a deposit on a vehicle after 2weeks if messing me about and telling me they’ll get back to me. I finally got told the car needed a new command system head unit. I found out they were planning on fitting a substandard Chinese copy head unit. So I’ve asked for my deposit back as they have lowered the spec and the car is not the same car I put my money on. They however have now stopped all contact and are refusing to return the deposit of £1000, for a car that didn’t work when they took my deposit and are now modifying with Chinese copy components. What a joke, stay well away from these chancers. This has been going on for 5 weeks and still no car, no contact and no deposit back.
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5
Great experience.
By Gary B on 28 September 2020 | Purchase not verified
Great experience, left to look around the cars without being hassled. A good selection of cars , plenty of variety. Very helpful team.
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5
Recommended
By Guy H on 17 September 2020 | Purchase not verified
Great personal service despite being a busy dealership and very happy with the car. Can highly recommend these guys.
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5
All the decent cars says "Deposit taken"
By Marius M on 01 August 2020 | Purchase not verified
Had a look in the Auto trader and thought decent dealers, then went to their webside, there were some good cars for sell. but almost all the cars i clicked on, "says deposit taken|". I don't see the point of having these cars on their website as its just waste everyone's time. It looks like the trader does not want to take them out on purpose.
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5
Outstanding customer service
By Anthony G on 01 August 2020 | Purchase not verified
After reading the reviews online, I decided to visit North West Autos to take a look at a car I liked the look of. All the reviews discussing outstanding customer service are totally correct! I am delighted with my stunning Seat Ibiza and I would certainly recommend this place to anyone!
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5
Faulty car
By John A on 19 July 2020 | Purchase not verified
Sold a faulty car Upon taking to a garage after gearbox issues it was found that the harness had been previously fiddled with and was completely bust. this left me out of work and with a hefty bill to pay after fixing.
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5
Great guys
By Claire T on 14 July 2020 | Purchase not verified
1st class service. The lads were very helpful and explained every step of the way. They made my young daughter feel at ease whilst dealing with all the paperwork. There were no pushy tactics and were happy to plod along at my speed.
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5
Mini One for my daughter - Great experience
By martyn C on 29 June 2020 | Purchase not verified
Bought a Mini for my daughters 17th birthday. Very easy to deal with these guys and the service was second to none. Friendly and honest, the car was fully inspected and exceeded expectations. I would have no issue recommending
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5
Excellent customer service
By Paul W on 10 June 2020 | Purchase not verified
First class service, No hassle and very friendly. Would definitely recommend and certainly buy from them again! Thank you !!