Customer reviews of North West Autos Blackburn

By Cezary S on 08 August 2017 | Purchase not verified

The staff of North West Auto is polite, friendly and very helpful. They have no pressure to buy. I am happy with the car that I bought there and with the service. If I am going to change the car again, I will go there again.

By Ann J on 14 July 2017 | Purchase not verified

I could not recommend North west Autos enough, excellent customer service and very accommodating. All staff members were extremely polite and helpfull. Without doubt we will be returning in the future if ever we need another vehicle.

By Arnold B on 10 July 2017 | Purchase not verified

Kam, Jimmy & all the team made buying our car a pleasurable experience so helpful nothing was too much trouble would recommend to anyone thinking of buying a car.

By Karen J on 22 June 2017 | Purchase not verified

Excellent, professional service. Very friendly guys who went through everything in detail with us. Bought an immaculate Mercedes C180 which my husband is totally in love with. Honest, straightforward guys to deal with, would happily recommend to anyone!

By Lewis B on 02 June 2017 | Purchase not verified

These guys are as professional as they come, there is no pressure when you arrive and after driving the 2 and a half hours for a dream car, these guys really did make it worth the drive.after having previous troubles with other car sales garages, these guys have made me realise not every car sale place is the same!!!! highly recommend. thank you Aby and the rest of the guys.

By Rob N on 17 May 2017 | Purchase not verified

The 1st time visited Northwest autos was a pleasure I wasn't hassled I checked out cars I wanted to see nobody pestered me and I took my time I returned a couple of weeks later after I decided what I wanted all my questions where answered and after a hour the deal was done A couple of weeks later I had a problem with the car a phone call to Northwest Autos and the problem was no problem to them Would I recommend them to friends and family? Well no as I'd recommend them to everyone NorthWest Autos a pleasure to do business with thank you

By gary m on 11 April 2017 | Purchase not verified

has to be the most friendly car dealers i have ever met all the staff go that extra mile for you the car i bought march 3rd 2017 is fantastic it was serviced fresh m.o.t these guys do exactly as they say i wolnt go anywhere else for my next car good on you all at north west autos very very happy

By M B on 10 April 2017 | Purchase not verified

Friendly, professional and very reliable service from the day I bought my car and continued with excellent after care service two years down the line. I would definitely come back here if I consider buying a car again. highly recommend

By Carl H on 24 March 2017 | Purchase not verified

It was a pleasure to buy my car from North West Autos, the staff were extremely helpful. A great experience overall and the car I purchased was well priced and extremely well valeted even in the engine bay was spotless! 3 weeks after buying my car i had a problem with the battery, North West Autos very helpful and a replacement battery was fitted the very same day. simply great service and the staff were just great! The best car buying experience I have ever done. Thank you!

By Samantha & Craig S on 17 February 2017 | Purchase not verified

Staff are extremely helpful, generous and thoughtful. Aby, Kam, Jimmy etc. these guys are true gentleman who do North West Automobiles Ltd very proud, thank you for looking after us. Our car however, not so good. Unfortunately it has been returned FOUR times now after owning it less than one week. The 'Emission Control System Fault' warning light continues to appear. After asking to return it a fifth time, because we are travelling from Liverpool, they kindly said they would arrange our local garage to resolve the problem. Our local garage today have informed us that the problem could be down numerous issues, so are not prepared to begin work on it. We are now unfortunately using public transport with our 3 year old son and are expecting our second child any time now, so this is far from ideal. Hopefully soon 'someone' will take responsibility for selling us a car not fit for purpose. Frustrating and costly petrol wise, the 60+ mile round trip isn't cheap.

Reply from North West Autos Blackburn on 18/02/17

Good morning Samantha, Thank you for your review, we take all reviews seriously as they are used to further improve the service that we offer our customers, as a Company we are trained to offer the very best in Customer Service and as with your initial review response you have kindly mentioned that, however one factor that is beyond our control is how the vehicle is going to perform once its in your hands, talks with your garage all went smoothly until they declined to work with our Warranty Company. Realising this will cause an inconvenience with you I personally spoke to you yesterday and you kindly accepted for us to collect your vehicle from Liverpool and drop you a courtesy car realising you were pregnant and had a small child, once the issue was resolved I would return it back to you with a bunch of flowers and reimburse you with the fuel used. I understand you are unhappy and apologise for the inconvenience caused but we will help resolve any issue in a professional manner.