Customer reviews of North West Autos Blackburn

By Steve W on 01 June 2019 | Purchase not verified

So I definitely owe this place a review. From start to finish the sale experience was excellent. The team here are great people who clearly have a great passion for what they do and pride themselves on giving exemplary customer service. The vehicle was provided on time on the agreed date with the agreed items completed and valeted to a high standard. 3 months on the vehicle had developed a coolant leak. Now I found that the aftersales was just as good as the sales. The team were more than happy to book the vehicle in. The repair was completed and regular updates came from the team. I can't recommend Norh West Autos enough and will definitely return when I'm ready to renew the vehicle. Thanks

Reply from North West Autos Blackburn on 21/08/19

Thank you for your kind words.

By Tom P on 01 June 2019 | Purchase not verified

Very friendly bunch of guys. No pressure sales and happy to spend time and make sure you are comfortable. The car however not so great... I had travelled 6 hours by train to pickup the car. On the test drive it was clear that the engine was running rough and acknowledged by salesman that you needed to drive it in a certain way. I was a bit boxed in and couldn't cancel my plans so after much differing bought the car anyway. Some of the paintwork issues and broken reversing sensors that I didn't spot at the time were fixed by NWAB on a subsequent visit but not the rough engine and gearbox problems and too far for me to keep coming back. To be fair, the rough running problem is a little subjective but makes the car difficult to sell on now. In general they genuinely seemed to want to help but I wouldn't buy a car unseen again from a garage so far away.

Reply from North West Autos Blackburn on 21/08/19

Thank you for your kind words.

By David F on 21 May 2019 | Purchase not verified

From the moment I arrived I guess they are very busy most of the time, not once was I ignored by staff. They were so welcoming and its very rare these days people actually really care about service and their work. When the time was right I purchased the car I love with little fuss. Thank you

Reply from North West Autos Blackburn on 21/08/19

Thank you for your kind words.

By Jen R on 23 March 2019 | Purchase not verified

Fantastic purchase experience. I would like to pass on specific "thanks" to After Sales Team Imran, I had a small issue with my freshly purchased car, after speaking with him the repair was arranged promptly and he provided great customer service and was very helpful & polite. Thanks to all who I dealt with at North West Auto's.

Reply from North West Autos Blackburn on 21/08/19

We try our best to provide our customers with the best buying experience possible. We are glad you enjoyed your experience. We try to follow our motto and “Go that extra mile”

By Wayne B on 21 March 2019 | Purchase not verified

Haven't purchased yet just had conversation with one of their staff over the phone very helpful extremely polite hopefully will be purchasing from them

Reply from North West Autos Blackburn on 21/08/19

We try our best to provide our customers with the best buying experience possible. We are glad you enjoyed your experience. We try to follow our motto and “Go that extra mile”

By raymond S on 22 February 2019 | Purchase not verified

excellent service great staff and workers recommend to anybody thanks

Reply from North West Autos Blackburn on 21/08/19

We try our best to provide our customers with the best buying experience possible. We are glad you enjoyed your experience. We try to follow our motto and “Go that extra mile”

By raymond S on 22 February 2019 | Purchase not verified

excellent staff and workers treated fantastic thanks

Reply from North West Autos Blackburn on 21/08/19

We try our best to provide our customers with the best buying experience possible. We are glad you enjoyed your experience. We try to follow our motto and “Go that extra mile”

By Aidan W on 28 January 2019 | Purchase not verified

From first visit, to driving away in our car, was a pleasure. At no point were we rushed, nothing was too much trouble, all the staff really do go the extra mile and make sure that you are looked after. Everyone was pleasant, patient, honest and informative which makes the purchase as easy as possible. At no point do you feel pressured, you can browse for hours is you wish and when you are ready, the staff are there for you. If you need a car, then make North West Auto's your first point of call.

Reply from North West Autos Blackburn on 21/08/19

Thank you for your kind words. We try our best to provide our customers with the best buying experience possible. We are glad you enjoyed your experience. We try to follow our motto and “Go that extra mile” We are committed to giving the best buyer experience, Hope you call again next time you need a car.

By Lois S on 13 January 2019 | Purchase not verified

Garage on the surface seems fine, the person I dealt with the same. But what any purchaser needs to be aware of is that the vehicle I purchased somehow gained 317 miles from the time I paid a deposit on it, to the time of collection. It was to come with a full service, the oil level in the engine was only half filled, the power steering pump/brake fluid containers were filled to full and not to the maximum line. Also, I saw that spark plugs cost £1.76 each as invoice left in car. Most alarming I was told the vehicle comes with a 3,000 mile/3 month warranty. What they omitted to tell me is that this is only an 'in house' warranty. The fact that I have driven 285 miles to collect this vehicle, would mean I would be doing a 600 mile round trip to get a problem looked at. It was also made clear at the time of collecting that should my vehicle break down 200+ back towards my home, it would be my responsibility to return the vehicle to them, also at my cost, which I find to be amazing.

Reply from North West Autos Blackburn on 14/01/19

Good afternoon, thank you for your review, we welcome all feedback as it helps us further enhance on the service we offer all our customers, I would like a little bit of help from you so that i can look in to your concerns, as your review has come through as "Purchase not Verified" please send me a copy of your registration number so I can look at your details and resolve the issue we have in hand.

By Brian S on 10 January 2019 | Purchase not verified

Rely friendly people and do not push you in to buying a car . Had two cars of them and any teeth problems they soon sorted them out for me no argument.

Reply from North West Autos Blackburn on 21/08/19

Thank you for your kind words. We try our best to provide our customers with the best buying experience possible. We are glad you enjoyed your experience. We try to follow our motto and “Go that extra mile” We are committed to giving the best buyer experience, Hope you call again next time you need a car.