Customer reviews of North West Autos Blackburn

By graham S on 22 January 2021 | Verified purchase

Although in the midst of a Lockdown and most of the deal was done over the phone.... we had a very positive experience, we purchased the car blind (other than photos) via a click and collect. I can say, she's a beauty, with a couple of little snags, but all very minor. Would definitely recommend, in fact it'll be the first place we visit when we need another fleet car.

Reply from North West Autos Blackburn on 16/02/21

Good morning, Thank You for your Review.

By huw R on 22 January 2021 | Verified purchase

Honest and up front staff. Impressed with level of service overall. Good price, no hidden fees or problems. Would recommend. Plenty of pictures to show REAL condition of car.

Reply from North West Autos Blackburn on 16/02/21

Good morning, Thank you for your purchase.

By gavin D on 22 January 2021 | Verified purchase

Reliable, friendly service. A pleasure to deal with.

Reply from North West Autos Blackburn on 16/02/21

Good morning, Thank You for your Review.

By craig P on 09 January 2021 | Verified purchase

Very helpful and service is second to none and can the car is good

Reply from North West Autos Blackburn on 16/02/21

Good morning, Thank you for your kind words.

By michelle P on 08 January 2021 | Verified purchase

Initally the experience with North West Autos is positive when they are convincing you to part with you hard earned money, however the after service when you realise your car is not as perfect that you thought it was is really not great. They even try to make out that you are lying and that your local garage is also lying when you have the car checked over. Eventally the cars many issues where rectified at their expense but the journey they take you on to get to the point where you end up with the car you expected is very stressful and frustrating. I advise anyone to tread carefully with this company that put on a family friendly face but really are all about the profit at any cost!

Reply from North West Autos Blackburn on 09/01/21

Good afternoon, We are very sorry to hear that you feel the service we offered was not as you expected, we appreciate all feedback as its used to further enhance on the Award Winning Service we offer all our customers. Weeks after purchase you contacted us with a few issues, your mechanic inspected it and apparently the vehicle required thousands of pounds of repair, however to date no diagnostic or inspection report has been forward, wanting to resolve the issue we felt the need to go the Extra Mile and collected your vehicle for an inspection, yes it required a few minor issues addressing such as a dislocated air vent, body trim loose, wiper blade issue, inner door touch up, none of which were warranty items but we still did them for you, these were done as quickly as possible and the vehicles returned back to your door, we are confused as to how this process could not be up to standard even for the most demanding of any customers needs,

By giovanna P on 20 December 2020 | Verified purchase

Excellent service from beginning to end. Professional, prompt, kept me informed, attention to detail. Superb

Reply from North West Autos Blackburn on 09/01/21

Thank you for your feedback.

By Allan J on 19 December 2020 | Verified purchase

Great service, nothing was an issue, had a minor warranty concern which got dealt with promptly.

Reply from North West Autos Blackburn on 09/01/21

Thank you for your feedback.

By sam R on 07 December 2020 | Verified purchase

This was the best customer service I have received - the staff are very polite and knowledgeable. The car is excellent and a fair price. I will buy from them again.

Reply from North West Autos Blackburn on 09/01/21

Thank you.

By richard M on 02 December 2020 | Verified purchase

Bought a used car from North West Autos Blackburn & I have to say everything has been absolutely perfect from start to finish,from the correspondence I had with them to the car itself,I can honestly say this has been the best buying experience I've ever had when buying a car & by a long way too,nothing has been too much trouble for them even during these testing times which we are enduring due to Covid-19. I will 100% be back in future to purchase my next car from North West Autos Blackburn. Sometimes one can exaggerate when they say something is perfect but to me at least this was as good as it gets. Please don't be shy in getting in touch with NWAB if your in the market for a car because all the cars leave having wanted for absolutely nothing & with a warranty,I think the service provided by NWAB is second to none. A very happy customer indeed 😁

Reply from North West Autos Blackburn on 09/01/21

Thank you.

By rizwan A on 02 December 2020 | Verified purchase

These guys are brilliant, on point and efficient. Lovely experience and they went an extra mile.

Reply from North West Autos Blackburn on 09/01/21

Thank you.