play phone device-mobile location2 search plus dash down_arrow cross chevron-down chevron-up chevron-left calendar device-camera
24-26 Canterbury St, Lanc, Blackburn, Lancashire, BB2 2HP
Telephone:
01254 658760 | 07590 633299

Customer reviews of North West Autos Blackburn

At North West Autos Blackburn - We pride ourselves on the great service we provide to all of our customers. We understand that buying a car or van can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

Write a review

North West Autos Blackburn

North West Autos Blackburn
5
4.8

Based on 709 customer reviews

Powered by


  • 5

    Top Notch Service and Motor

    By graham S on 22 January 2021 | Verified purchase

    Although in the midst of a Lockdown and most of the deal was done over the phone.... we had a very positive experience, we purchased the car blind (other than photos) via a click and collect. I can say, she's a beauty, with a couple of little snags, but all very minor. Would definitely recommend, in fact it'll be the first place we visit when we need another fleet car.

    Reply from North West Autos Blackburn on 16/02/21

    Good morning, Thank You for your Review.


  • 5

    £2K Lexus - great result!

    By huw R on 22 January 2021 | Verified purchase

    Honest and up front staff. Impressed with level of service overall. Good price, no hidden fees or problems. Would recommend. Plenty of pictures to show REAL condition of car.

    Reply from North West Autos Blackburn on 16/02/21

    Good morning, Thank you for your purchase.


  • 5

    A Pleasure

    By gavin D on 22 January 2021 | Verified purchase

    Reliable, friendly service. A pleasure to deal with.

    Reply from North West Autos Blackburn on 16/02/21

    Good morning, Thank You for your Review.


  • 5

    Very friendly staff and great service

    By craig P on 09 January 2021 | Verified purchase

    Very helpful and service is second to none and can the car is good

    Reply from North West Autos Blackburn on 16/02/21

    Good morning, Thank you for your kind words.


  • 5

    Not a great experience, be careful!

    By michelle P on 08 January 2021 | Verified purchase

    Initally the experience with North West Autos is positive when they are convincing you to part with you hard earned money, however the after service when you realise your car is not as perfect that you thought it was is really not great. They even try to make out that you are lying and that your local garage is also lying when you have the car checked over. Eventally the cars many issues where rectified at their expense but the journey they take you on to get to the point where you end up with the car you expected is very stressful and frustrating. I advise anyone to tread carefully with this company that put on a family friendly face but really are all about the profit at any cost!

    Reply from North West Autos Blackburn on 09/01/21

    Good afternoon, We are very sorry to hear that you feel the service we offered was not as you expected, we appreciate all feedback as its used to further enhance on the Award Winning Service we offer all our customers. Weeks after purchase you contacted us with a few issues, your mechanic inspected it and apparently the vehicle required thousands of pounds of repair, however to date no diagnostic or inspection report has been forward, wanting to resolve the issue we felt the need to go the Extra Mile and collected your vehicle for an inspection, yes it required a few minor issues addressing such as a dislocated air vent, body trim loose, wiper blade issue, inner door touch up, none of which were warranty items but we still did them for you, these were done as quickly as possible and the vehicles returned back to your door, we are confused as to how this process could not be up to standard even for the most demanding of any customers needs,


  • 5

    Superb and highly recommended

    By giovanna P on 20 December 2020 | Verified purchase

    Excellent service from beginning to end. Professional, prompt, kept me informed, attention to detail. Superb

    Reply from North West Autos Blackburn on 09/01/21

    Thank you for your feedback.


  • 5

    Great Customer service

    By Allan J on 19 December 2020 | Verified purchase

    Great service, nothing was an issue, had a minor warranty concern which got dealt with promptly.

    Reply from North West Autos Blackburn on 09/01/21

    Thank you for your feedback.


  • 5

    Excellent

    By sam R on 07 December 2020 | Verified purchase

    This was the best customer service I have received - the staff are very polite and knowledgeable. The car is excellent and a fair price. I will buy from them again.

    Reply from North West Autos Blackburn on 09/01/21

    Thank you.


  • 5

    Simply the best!!..

    By richard M on 02 December 2020 | Verified purchase

    Bought a used car from North West Autos Blackburn & I have to say everything has been absolutely perfect from start to finish,from the correspondence I had with them to the car itself,I can honestly say this has been the best buying experience I've ever had when buying a car & by a long way too,nothing has been too much trouble for them even during these testing times which we are enduring due to Covid-19. I will 100% be back in future to purchase my next car from North West Autos Blackburn. Sometimes one can exaggerate when they say something is perfect but to me at least this was as good as it gets. Please don't be shy in getting in touch with NWAB if your in the market for a car because all the cars leave having wanted for absolutely nothing & with a warranty,I think the service provided by NWAB is second to none. A very happy customer indeed 😁

    Reply from North West Autos Blackburn on 09/01/21

    Thank you.


  • 5

    Absolutely fantastic

    By rizwan A on 02 December 2020 | Verified purchase

    These guys are brilliant, on point and efficient. Lovely experience and they went an extra mile.

    Reply from North West Autos Blackburn on 09/01/21

    Thank you.