Customer reviews of North West Autos Blackburn

By Aidan W on 28 January 2019 | Purchase not verified

From first visit, to driving away in our car, was a pleasure. At no point were we rushed, nothing was too much trouble, all the staff really do go the extra mile and make sure that you are looked after. Everyone was pleasant, patient, honest and informative which makes the purchase as easy as possible. At no point do you feel pressured, you can browse for hours is you wish and when you are ready, the staff are there for you. If you need a car, then make North West Auto's your first point of call.

By Lois S on 13 January 2019 | Purchase not verified

Garage on the surface seems fine, the person I dealt with the same. But what any purchaser needs to be aware of is that the vehicle I purchased somehow gained 317 miles from the time I paid a deposit on it, to the time of collection. It was to come with a full service, the oil level in the engine was only half filled, the power steering pump/brake fluid containers were filled to full and not to the maximum line. Also, I saw that spark plugs cost £1.76 each as invoice left in car. Most alarming I was told the vehicle comes with a 3,000 mile/3 month warranty. What they omitted to tell me is that this is only an 'in house' warranty. The fact that I have driven 285 miles to collect this vehicle, would mean I would be doing a 600 mile round trip to get a problem looked at. It was also made clear at the time of collecting that should my vehicle break down 200+ back towards my home, it would be my responsibility to return the vehicle to them, also at my cost, which I find to be amazing.

Reply from North West Autos Blackburn on 14/01/19

Good afternoon, thank you for your review, we welcome all feedback as it helps us further enhance on the service we offer all our customers, I would like a little bit of help from you so that i can look in to your concerns, as your review has come through as "Purchase not Verified" please send me a copy of your registration number so I can look at your details and resolve the issue we have in hand.

By Brian S on 10 January 2019 | Purchase not verified

Rely friendly people and do not push you in to buying a car . Had two cars of them and any teeth problems they soon sorted them out for me no argument.

By s T on 09 January 2019 | Purchase not verified

Had a great experience buying my first car thanks to the North West Autos team .They really do go the extra mile.I would highly recommend them .

By Aiste K on 30 September 2018 | Purchase not verified

Bought a car from them last week. Only thing i can say is that they are fantastic! Superb manager & other colleagues. I love my new car. I really wish them all the best luck!

By M M on 03 August 2018 | Purchase not verified

Bought a BMW X3 59 plate from this show room. Guys was very professional for selling a car. But one thing I have to mention regarding service they do. Unfortunately they does not check their brakes and disc properly. Just six months Ago I bought this car because of steering wheel vibration . I have to spend lots of money for that reason. Finally I changed whole new disc , pad and culliper. It’s all cost me money. I think they need check properly before they hand over to a customer.

By Tony B on 18 July 2018 | Purchase not verified

Great service from these guys ,and very happy with my new car I bought of them would recommend too anyone thanks guys for all your help one very happy customer.

By Kiah L on 20 June 2018 | Purchase not verified

What an amazing service i received!!! From start to finish the team at north west autos have gone above and beyond for me, firstly im 3 hours away and they made exceptions for me with the purchase as i hadnt seen the car before collection. The team organized everything for me and when i arrived to see the car was welcomed and shown to my new car 😍 it was amazingly clean and just as they had told me. A few months after i got the jeep home a pipe burst 😥 this wasn't covered on the warranty but Saj helped and supported me so much, when i was told the warranty wouldn't cover it i was quoted £300 for a single mum the thought of having to use savings for my little boys birthday broke me. I was so stressed and worried but Saj called around everyone and sorted it all for me, to my surprise the team at north west autos are covering the costs and my jeep will be back with me soon. Im honestly gobsmacked at how amazing this team is!! A huge thanks the team

By Peter G on 02 June 2018 | Purchase not verified

Bought my Jaguar S Type 3 years ago from North West Auto's 3 years ago. It's just had its third MOT and service, which was included in the purchase. Got to say the after sales service has been second to none. Thanks guys would certainly recommend you and definitely buy from you again 10/10

By Max L on 25 April 2018 | Purchase not verified

Normally I do not do reviews however I think NWAB deserve a mention. I have purchased two cars from Jimmy and the team ,both times I have found the level of service excellent and all issues and administration handled in a professional and efficient manner. I would have no qualms in recommending NWAB to anyone. The selection of cars available is second to none . Keep up the good work.