Customer reviews of North West Autos Blackburn

By Jack F on 31 March 2017 | Verified purchase

After many bad experiences with car dealers and garages even a brand new car I had lost faith. All this changed when I went to north west autos, what a great place, none of the usual pushy sales techniques just left to have a look. Then when you see something your interested in somebody's there to help you, talk about the cars which they have good in depth knowledge on. I dealt with jimmy and ended up with a gorgeous golf really looked after during the sales process a very personal pleasant experience. If your looking for a car and the whole aftersales package go to north west autos I will defianatly be going back, all the staff are so helpful and facilities are great, plus the hot chocolates are pretty damn good !!

By Justin Phillip L on 25 March 2017 | Verified purchase

excellent customer service, after care service and would definitely buy a motor there again. highly recommend.

By F Casswell And S on 24 March 2017 | Verified purchase

Well looked after

By Philip P on 23 March 2017 | Verified purchase

Right from the first phone enquiry, I was treated as a valued customer and all the way through to the final collection and handover. If I needed another car and they had the car I liked, would I travel the 360 round mile trip again? Probably.

By Thomas P on 23 March 2017 | Verified purchase

I recently purchased a second hand vehicle from N W Autos. We were dealt with in a very polite and professional manner from start to finish, and was very pleased with the presentation of the vehicle. I would not hesitate in recommending N W Autos to anyone searching for a quality used vehicle.

By Lee F on 23 March 2017 | Verified purchase

Brilliant customer service, very helpful. Will be going back for our next car.

By Paul X on 21 March 2017 | Verified purchase

Very kin to sale you the car but reluctant when it came to repair, so check car properly before you buy. A bit expensive compared with other garage.

Reply from North West Autos Blackburn on 22/03/17

Good morning Paul and thank you for your review, we appreciate all feedback. Weeks after purchase your Honda you brought the vehicle back to us demanding replacement of the brake pads which still had approximately 70% life left on them and had slight surface rust, management will automatically question your claim as the product is fit for purpose and does exactly what it was designed to do, however based on your negative reaction and to keep customer satisfaction high we decided to replace them and you left happy. I am slightly confused as to why its taken you almost 6 months to leave your feedback. Our vehicle's are priced in accordance to Glasses Guide (which all Main Dealers and Retail Outlets use) unfortunately we are slightly more expensive than your small back street dealers because when you have an issue (like with your brake pads) we dip in to our profit and replace them to keep you the customer happy.

By Craig M on 21 March 2017 | Verified purchase

Very happy with the service and the car ¿

By Boyd S on 17 March 2017 | Verified purchase

North West Auto's Blackburn are a welcoming business that will help you buy a car with no fuss or hassle The friendly staff are on hand to help you choose the right vehicle for you with advise and knowledge of all the vehicles they sell I am very impressed and happy to recommend this company to all my friends and family

By Tim D on 07 March 2017 | Verified purchase

Buying a new car is a stressful time. Usually made worse by pushy salesmen that are only interested in getting your hard earned cash by any means. North West Autos however couldn't be more different. The people there are friendly, helpful, and leave you to browse their impressive selection of cars in peace; but there is always someone there to help you if required. After choosing my new car the quality service continued with regular updates, new brake disks/pads, cam belt, water pump all fitted at no extra cost. When i picked up my new car it had been fully valeted and looked like it had just rolled off the production line. In a nutshell, I could not be happier with my experience at North West Autos. I look forward to returning there in a few years when the time comes to change cars again.