Customer reviews of North West Autos Blackburn

By Anil D on 09 November 2016 | Verified purchase

Excellent service and made it very easy for me when purchasing my car!

By James A on 07 November 2016 | Verified purchase

It was an absolute pleasure to do business with these guys, not rushed at all very polite and made a real effort to make sure you are happy with your choice. Would not hesitate to use these guys again. See you in about 3/4 years when I want another car cheers kam and aby Kind regards James Allen Audi A3

By Patrick L on 30 October 2016 | Verified purchase

Excellent customer service. The car was ready to drive away within two days. Abi kept me informed throughout the process.

By David N on 23 October 2016 | Verified purchase

When we arrived at North West Autos Blackburn, we were greeted with friendliness, smiles and helpfulness as usual as we have been customers of theirs for a good number of years. we have always had a great time looking for the car we wanted. The brothers Jimmy, Kam and Abbi could not do more for us, than what they have, even this time when we purchased a Nissan Almera. We even have a good laugh. Keep up the great work Lads you deserve it. Thank you so very much for your help.

By David L on 23 October 2016 | Verified purchase

Excellent service,attention to detail , made to feel welcome , after sale supports

By Gary G on 20 October 2016 | Verified purchase

I have now had my car about 10 days, the garage had 10 days before that to get the car checked and prepared for me to pick it up. The day after I had picked the car up I noticed the door panel on the drivers side had a bolt missing, the air intake under the bonnet was broken and the heater was only working on number 4, as the resistor was broke. They have fixed all this at their own expense but these are things that should of been picked up during the 10 days they had the car and certainly after the final mechanical check all cars get. I got an fair deal in my part exchange. Would I use them again?.... Yes but I would thoroughly check the car over before I drove the 2 hours home.

Reply from North West Autos Blackburn on 21/10/16

Good afternoon Mr Giles, Thank you so much for your feed back and the 4 Star Review and we apologize once again for the minor issues that were rectified very quickly for you, under our PDI scan we check all the major components of the vehicles and carry out a full service including a cam belt kit/water pump change as standard, we also scan the vehicles for accident damage but unfortunately inner door retaining bolts are not on the list unless the panel is blatantly loose upon a visual inspection (however these bolts have now been added to the check list), to keep customer satisfaction to a high level Management agreed to pay out almost £200 to your chosen garage for the repair of the heater resister issue (as per our conversation they did take advantage and the costings should have been a fraction of this). We have learnt and amended our check list with your feedback and hope this type of issue does not happen again and thank you for your feed back.

By Luke D on 19 October 2016 | Verified purchase

A lot of nice cars, helpful guys. Love my new car.

By Ismail R on 17 October 2016 | Verified purchase

Excellent service through the sales process, the cars are well presented, the staff are helpful and the cars are thoroughly inspected prior to delivery

By Simon G on 16 October 2016 | Verified purchase

The team at North West automobiles in Blackburn were fantastic to deal with. We travelled 2 hours to buy the car and was well worth it, the car was exactly as they had described it over the phone. We are delighted with our purchase. If you are looking for a used car I can definitely recommend talking to the north west autos and viewing their stock before buying elsewhere.

By Alan B on 16 October 2016 | Verified purchase

Excellent from start to picking up the vehicle. I was searching for a VW beetle for my wife and North West Autos had what I needed. I travelled from Northern Ireland being kept up to date by jimmy. The car was MOT'd and mechanically sound and the professionalism and facilities on site are excellent. Would thoroughly reccomend this business. A wide range of used quality motors all reasonably priced and in pristine condition.