Customer reviews of North West Autos Blackburn

By Kathleen S on 28 January 2017 | Verified purchase

Really friendly and very helpful. Love my new car x

By Freda R on 27 January 2017 | Verified purchase

Outstanding service from start to finish, helped me so much when I thought there was no hope but thanks to Aby and the team I managed to get the car I wanted.

By Martin G on 26 January 2017 | Verified purchase

All staff were friendly and curtious .nothing was to much trouble. All questions were answered promptly , test drive was not rushed allowing time to assess the car properly. All in all A very pleasant experience. Would highly recommend north west autos to anyone looking to purchase a car.

By Michelle D on 22 January 2017 | Verified purchase

We would highly recommend a visit, great selection of nice cars! The service and customer care is second to none, can't speak highly enough. Great experience

By Paul F on 21 January 2017 | Verified purchase

Very busy while we were there but made us feel welcome . Great customer service. And got great deal on the car . I highly reccomend them .

By Deborah C on 21 January 2017 | Verified purchase

Great service great people would defo recommend

By Gary O on 21 January 2017 | Verified purchase

Excellent service. Very helpful staff. Great communication skills. Helped me find the vehicle I was looking for and provided me with all the information I needed. Thank you North West Autos!! We love our new car ¿¿

By Michael D on 21 January 2017 | Verified purchase

Nice people to deal with, no problems so far

By Severino S on 21 January 2017 | Verified purchase

Very good

By MARK W on 20 January 2017 | Verified purchase

I bought a Citroen berlingo multispace I was told the car would be thoroughly inspected by there own mechanic the car did get fully serviced it got delivered later on that week Beautiful looking car now for the faults 3 of the door rubbers are split the floor storage is smashed when I called them I was told to go to the scrapyard as is a common fault you can get hold of them Citroen done sell them you have to buy a floor 450 pound and it also needs drop links I was told there don't deal in rubbish well I beg to differ I traveled 400 mile

Reply from North West Autos Blackburn on 22/09/16

Good evening Mr Woodhouse, Firstly may I take this opportunity to apologize on behalf of North West Autos Blackburn for not gaining a 100% Satisfied Customer, I have checked with our workshop and your Berlingo did undergo a Full Engine Service with each and every replaceable filter changed including fresh engine oil, we also supplied and fit a new cam belt kit/water pump change and a satisfactory road test was completed. All our vehicles are prepared to the highest possible standard but please be fair, you purchased an 8 year old used vehicle that has covered 100082 miles, subsequently each and every component will be worn in accordance to its age and mileage, door rubbers will have splits and floor compartments will suffer from minor plastic cracks however with respect to the claimed defective Drop Links we would class that as a breach of safety, please send me photo evidence inc a garage report and I will authorize replacement from a garage of your choice with all expenses paid.