Customer reviews of North West Autos Blackburn

By Aidan H on 06 February 2018 | Verified purchase

I bought possibly one of the most problematic cars ever built, a corsa vxr, many of my friends and social groups have been faced with issues with these cars (down to vauxhall and the engine that is in them) so i was extremely cautious when looking at this car, i was taken out on a long test drive where i could thoroughly test the car on open roads. I spent hours at the dealership checking every detail over and they were extremely welcoming and helpful all the way through the sale. Aby and the team know exactly how to treat a customer and their services are one of the best ive ever had, including a full service, mot, warranty, timing belt and water pump replacement. It doesn't get better than that. As predicted with this car being a vxr the car already has a fault which wouldnt have been noticed on the service or the mot (coil pack needs replacing), I told them i would do it myself but its good to know they always want to help in every way. thanks for an excellent services top guys!

By Nurul A on 31 January 2018 | Verified purchase

Perfect! From start to finish! Can't fault nothing. Absolute pleasure. Thank you so much guys!

By Tracy G on 31 January 2018 | Verified purchase

Very professional car sales who's staff are a pleasure to deal with

By Heather S on 31 January 2018 | Verified purchase

Went from Bolton to Blackburn to view a car id seen online the night before, from walking into their forecourt I was made welcome and greeted by all, Was allowed to freely have a look inside the car and listen to the engine etc. I purchased the car through the finance option and was rang daily with an update on how the progress was going and when the car was ready.. a full service, a new mot and change of battery was done before pickup of my new car. The guys were all fantastic from start to finish with the buying of my new yellow mini which I love. Would defiantly recommend this shop and would come back A+

By Phil S on 30 January 2018 | Verified purchase

Everyone was very nice and friendly but they deliberately kept me away from a dent in the rear door. After phoning them about this issue they said they would get back to me and didn't. They told me it was in the photos but I couldn't see it and think it should have been pointed out to me.

Reply from North West Autos Blackburn on 31/01/18

Good morning Mr Sherlock, I am very sorry to hear that you have had an issue with your vehicle, I believe you spoke with staff regarding a panel dent that you noticed almost a week after picking the vehicle up, not a problem we are always here to serve you. Please bring the vehicle down for an inspection and I will personally assist you in resolving this issue, I have just checked the workshop appraisal sheet and noted that the vehicle got a full Mechanical PDI, engine service, Genuine cam belt kit and water pump, replacement clutch and flywheel and the bonnet was painted under Audi Warranty due to slight corrosion, all our vehicles come fully prepped and we present them in the best possible condition, however they are used cars and will have imperfections which you may miss or happen at a later date but as a Dealer who "Goes That Extra Mile" we will still assist and offer our full services to all customers as we want you to return for your next car and recommend us to others. Alan Lee

By Ferdinando N on 26 January 2018 | Verified purchase

lovely people lovely staff lovely car what else i can add ???? well done guys

By Nasreen H on 26 January 2018 | Verified purchase

The sales team helped me to look at a car and went through all the process. They were always avaible to answer any questions and arranged for a test drive. I would definately buy from them again

By Zahid H on 25 January 2018 | Verified purchase

Absolutely top service from start to finish. Kept me update thought out the whole process. 5 stars

By Dianne T on 24 January 2018 | Verified purchase

Very pleasant experience was really looked after, all the staff very friendly and helpful would recommend.

By Russell T on 20 January 2018 | Verified purchase

Had my car for 1 month now and really happy so far. Please with the friendly, no pressure service. Happy that the kept me on informed on issues they discovered with car and fixed them before I took ownership. I was on a tight budget and really don't think I could of got a better car for the price.