Customer reviews of North West Autos Blackburn

By kevin S on 10 November 2020 | Verified purchase

Very friendly, great service, made you feel at home.

Reply from North West Autos Blackburn on 20/11/20

Good afternoon, Thank you for your kind words.

By paul W on 08 November 2020 | Verified purchase

Fantastic garage and group of people, from top to bottom, no matter who you speak to, they cannot do enough for you. Are all polite courteous, genuine and helpful people. On collection car unfortunately had a screw in one of the tyres (these things happen) within 20 mins tyre was fixed and problem sorted, just how you would want a garage to respond to an issue when a problem arises. Car is great we love it. Cannot fault the garage or staff, and promises kept. Thank you, we will definitely be back.

Reply from North West Autos Blackburn on 09/11/20

Thank you for your kind words.

By david F on 08 November 2020 | Verified purchase

Excellent service, cars presented to a very high standard. Minor fault was promptly rectified.

Reply from North West Autos Blackburn on 09/11/20

Good evening, Thank You for your feedback.

By simon W on 30 October 2020 | Verified purchase

At first I thought it was very positive. On the day I actually came to get the car there was a problem taxing the vehicle. For some reason they didn’t have the v5 logbook and the previous owner was registered disabled so getting tax was impossible that day. I am still having issues with the tax now almost 4 weeks on. There argument was that they had done there end of the bargain. I think it’s shocking that a dealership didn’t bother getting a v5 sorted prior to it even being on sale.

Reply from North West Autos Blackburn on 03/11/20

Good morning, Thank you for your feedback, we have previously addressed this issue with you, we had all the relevant documentation present at the point of sale, normally if a V5 is registered disable you can go to the post office and its a simple process, yes there were complications on the day and we advised you that we will contact the DVLA and sort it all out, as you were rushing, you were insistent and demanding on driving the vehicle away un-taxed, therefor possibly uninsured, you were advised of the risk implications but yet carried on with your journey. If a month later you are in the same position then really what you need to do is ask us for help and we will provide it every step of the way, uncalled negative feedback will not help your case as we can quite easily forward your signed, un-taxed driving details on to the relevant authorities. Please contact our after sales dept and they will be more than happy to look in to and resolve your issue.

By peter H on 18 October 2020 | Verified purchase

Great selection of cars Excellent staff. Good prices

Reply from North West Autos Blackburn on 27/10/20

Good morning, Thank you for your review.

By gordon P on 18 October 2020 | Verified purchase

Friendly helpful staff. Car as described, very pleased with car.

Reply from North West Autos Blackburn on 27/10/20

Good morning, Thank You for your feedback and time.

By gurjit V on 17 October 2020 | Verified purchase

What Can say. Absolutely brilliant experience in buying a car. So nice to meet these people. Very accommodating. Can't fault.

Reply from North West Autos Blackburn on 27/10/20

Good morning, Thank You for your feedback.

By linda B on 16 October 2020 | Verified purchase

excellent . really friendly and helpful . we explained what we where looking for and we returned with a lovely looking car .

Reply from North West Autos Blackburn on 27/10/20

Good morning, Thank you for your Review.

By paul B on 09 October 2020 | Verified purchase

Very good experience. Had the car for 12 months now and has just had its second MOT at a local garage, needed one thing doing to it (general wear and tear). Would buy another car from them in the future.

Reply from North West Autos Blackburn on 27/10/20

Good morning, Thank you for your feedback.

By jayne M on 06 October 2020 | Verified purchase

From start to finish,excellent customer service,and so helpful

Reply from North West Autos Blackburn on 27/10/20

Good morning, Thank you for your Review