Customer reviews of North West Autos Blackburn

By lynsey O on 08 August 2019 | Verified purchase

I highly recommend north west autos, the customer service I’m impeccable, just bought my second car from them and the service was fantastic. 5 star service!!

Reply from North West Autos Blackburn on 21/08/19

We try to follow our motto and “Go that extra mile”

By james M on 08 August 2019 | Verified purchase

Great team and very helpful willing to go that extra mile

Reply from North West Autos Blackburn on 21/08/19

We try our best to provide our customers with the best buying experience possible. We are glad you enjoyed your experience.

By patricia J on 28 July 2019 | Verified purchase

User friendly site. Great service form the employees, Very efficient and helpful. Great choice of vehicles. Really happy with my purchase.

Reply from North West Autos Blackburn on 21/08/19

We try our best to provide our customers with the best buying experience possible. We are glad you enjoyed your experience.

By michael W on 25 July 2019 | Verified purchase

Super friendly and helpful staff! Made the buying experience so easy especially after I travelled 400+ miles to pick up my dream car from them!

Reply from North West Autos Blackburn on 21/08/19

We try to follow our motto and “Go that extra mile”

By colin G on 20 July 2019 | Verified purchase

No pressure sales Very helpfull I have had no problems with the car I chose and would certainly recommend North West Autos to my family and friends

Reply from North West Autos Blackburn on 21/08/19

Thank you for your kind words.

By anita B on 18 July 2019 | Verified purchase

Great service, nice and friendly /helpful staff.. would highly recommend this car sales..

Reply from North West Autos Blackburn on 21/08/19

Thank you for your kind words.

By john B on 18 July 2019 | Verified purchase

Very friendly helpful staff. Great car with no faults lovely to drive. Would reccomend

Reply from North West Autos Blackburn on 21/08/19

We are committed to giving the best buyer experience, Hope you call again next time you need a car.

By monique R on 18 July 2019 | Verified purchase

Lovely friendly staff, nothing was too much trouble, extremely pleased with the service they provided me, would highly recommend.

Reply from North West Autos Blackburn on 21/08/19

Thank you for your kind words.

By David L on 18 July 2019 | Verified purchase

Very disappointed Sales team great ( Jimmy) after sales not so great. Had a ptoblem with the car after only a few days. Rang them was told they'll ring back. Rang a few more times over the next week same every time. Last phone call was politely asked to be patient but still no response. Got fed up in the end and had it repaired myself. Also was promised a full valet. Although the car was well washed the inside was still stained and muddy. (got a friend to drive the car home for me so never noticed) the car doesn't feel rite it has a noisy gearbox or diff? I don't know because I'm not a mechanic. I don't usually buy cars more than a couple of miles away from home but they promised the earth. Never again!!! Best part of £6000 gone 😟

Reply from North West Autos Blackburn on 05/08/20

Good morning, we are sorry you feel let down, we have a full After Sales team so cannot understand why you struggled to get booked in, please forward us your repair bill and we will fully investigate the matter and your claim, please advise of the salesman who offered you a full valet, unfortunately this is not a service we have ever offered due to the huge car turnover that we have, if you return it we will try our best to remove the mud and stains that you mention, all vehicles get a full PDI, service and MOT so we find it strange how your friend who drove it home for you picked up on a defective diff and gearbox, why did he not stop and return immediately? these are warranty items and would have been repaired FOC.

By mark A on 16 July 2019 | Verified purchase

Could ask for nicer people to sell you a car would recommend to anyone who needs a new car

Reply from North West Autos Blackburn on 21/08/19

We try our best to provide our customers with the best buying experience possible. We are glad you enjoyed your experience.