Customer reviews of North West Autos Blackburn

By Heather S on 31 January 2018 | Verified purchase

Went from Bolton to Blackburn to view a car id seen online the night before, from walking into their forecourt I was made welcome and greeted by all, Was allowed to freely have a look inside the car and listen to the engine etc. I purchased the car through the finance option and was rang daily with an update on how the progress was going and when the car was ready.. a full service, a new mot and change of battery was done before pickup of my new car. The guys were all fantastic from start to finish with the buying of my new yellow mini which I love. Would defiantly recommend this shop and would come back A+

By Phil S on 30 January 2018 | Verified purchase

Everyone was very nice and friendly but they deliberately kept me away from a dent in the rear door. After phoning them about this issue they said they would get back to me and didn't. They told me it was in the photos but I couldn't see it and think it should have been pointed out to me.

Reply from North West Autos Blackburn on 31/01/18

Good morning Mr Sherlock, I am very sorry to hear that you have had an issue with your vehicle, I believe you spoke with staff regarding a panel dent that you noticed almost a week after picking the vehicle up, not a problem we are always here to serve you. Please bring the vehicle down for an inspection and I will personally assist you in resolving this issue, I have just checked the workshop appraisal sheet and noted that the vehicle got a full Mechanical PDI, engine service, Genuine cam belt kit and water pump, replacement clutch and flywheel and the bonnet was painted under Audi Warranty due to slight corrosion, all our vehicles come fully prepped and we present them in the best possible condition, however they are used cars and will have imperfections which you may miss or happen at a later date but as a Dealer who "Goes That Extra Mile" we will still assist and offer our full services to all customers as we want you to return for your next car and recommend us to others. Alan Lee

By Ferdinando N on 26 January 2018 | Verified purchase

lovely people lovely staff lovely car what else i can add ???? well done guys

By Nasreen H on 26 January 2018 | Verified purchase

The sales team helped me to look at a car and went through all the process. They were always avaible to answer any questions and arranged for a test drive. I would definately buy from them again

By Zahid H on 25 January 2018 | Verified purchase

Absolutely top service from start to finish. Kept me update thought out the whole process. 5 stars

By Dianne T on 24 January 2018 | Verified purchase

Very pleasant experience was really looked after, all the staff very friendly and helpful would recommend.

By Russell T on 20 January 2018 | Verified purchase

Had my car for 1 month now and really happy so far. Please with the friendly, no pressure service. Happy that the kept me on informed on issues they discovered with car and fixed them before I took ownership. I was on a tight budget and really don't think I could of got a better car for the price.

By Ian A on 18 January 2018 | Verified purchase

Great place to buy a car ! No hassle, no pressure and indoors on a cold winters night. It’s a place I would recommend I took all the time I needed to make my choice and nothing was too much trouble with a very friendly staff who will make you feel totally at ease car buying doesn’t become stressful!

By Rachael D on 11 January 2018 | Verified purchase

This is the second car I have bought in the last 2 months from these fantastic guy. I bought the first one and sadly it was destroyed in a fire!! The service I received the first time made me go straight back for another car. Keep up the good work chaps!!!

By Josh S on 11 January 2018 | Verified purchase

Recently bought a car from here and it’s been brilliant, the service was great and the deal on the vehicle was also very good. Highly recommend this dealer to anyone looking for a good car.