Customer reviews of North West Autos Blackburn

By anita R on 21 February 2021 | Verified purchase

Under valued are part exchange, said one of the reasons was because I hadnt cleaned the inside, which was ridiculous !!

Reply from North West Autos Blackburn on 24/02/21

Good morning, We Thank You so much for you Feedback and your business, we hope your purchase has lived up to its expectations and you are content with the Nissan Automatic, don't forget to activate the Free AA Breakdown cover that we provided you alongside the 6 Months Free AA Warranty. We are very sorry that we had to drop your p/x slightly due to the poor interior condition, if it required a basic valet, that we could have done on site, we would not have dropped on the p/x valuation provided on line, however as it required a professional and full interior valet all we did was reduce the price in accordance to the work required, in our opinion we have done nothing wrong. We appreciate Reviews are there for your feedback but we would also like there to be an element of fairness from the writer and understanding of the situation from the reader, as much as we try to get 100% customer satisfaction, unfortunately with customer standards and expectations that can sometimes be a struggle.

By debbie L on 19 February 2021 | Verified purchase

So very friendly and very helpful explained everything to me

Reply from North West Autos Blackburn on 20/02/21

Good morning, Thank you for your feedback, it was a pleasure to deal with you.

By pete C on 13 February 2021 | Verified purchase

Friendly staff, car lived up to the advert, would definitely go back when I upgrade

Reply from North West Autos Blackburn on 16/02/21

Good morning, Thank you for your feedback.

By istvan V on 10 February 2021 | Verified purchase

Every detail of sale is misleading. Car i bought had a window regulator that wasnt working properly,rang them and they said i knew about it when i picked the car up. They said timing belt waterpump will be new and with vat receipt but turned out to be a parts only receipt and my list could go on and on but its pointless,not enough time for all. I would class the service avarage,not good.

Reply from North West Autos Blackburn on 16/02/21

Good morning, Thank You for your Feed back, we welcome all Reviews as we can use them to further enhance on the Award Winning Service we offer all our customers. We are confused with your statement "sales are misleading", please advise why and give examples. Your window switch had an issue after purchase, as its a consumable and not an AA warranty covered item we requested for you to return to site for a free repair, unfortunately we do not offer a collection, repair, then drop the vehicle back to you service, not even the main dealers do this. An Engine Service, brand new Timing Belt and Water Pump change was done on your vehicle, all associated VAT receipts were provided along with a stamped up service book, what more can we do to prove that all this was done?. Please provide the "long list" of other issues that you have, as we will investigate every mater that you have with the intention of resolving them all, we hope to hear from you soon.

By gerry H on 02 February 2021 | Verified purchase

Great company did everything they said ,the best service I have from a car sales ,I would recommend them to anyone.

Reply from North West Autos Blackburn on 16/02/21

Good morning, Thank You for your Review.

By bolanle L on 29 January 2021 | Verified purchase

Very professional and friendly service. Very impressed with the customer service. I highly recommend North West Autos in Blackburn.

Reply from North West Autos Blackburn on 16/02/21

Good morning, Thank you for your Feedback.

By vaughan G on 23 January 2021 | Verified purchase

They were very helpful even during this horrendous time, made all the arrangements for us and sorted out the delivery of the vehicle down to Surrey

Reply from North West Autos Blackburn on 16/02/21

Good morning, Thank you for your Feedback, we hope you enjoy your new car.

By derek J on 22 January 2021 | Verified purchase

Very friendly and efficient service all the staff very helpful with all aspects of the sale.

Reply from North West Autos Blackburn on 16/02/21

Good morning, Thank You for your Review.

By graham S on 22 January 2021 | Verified purchase

Although in the midst of a Lockdown and most of the deal was done over the phone.... we had a very positive experience, we purchased the car blind (other than photos) via a click and collect. I can say, she's a beauty, with a couple of little snags, but all very minor. Would definitely recommend, in fact it'll be the first place we visit when we need another fleet car.

Reply from North West Autos Blackburn on 16/02/21

Good morning, Thank You for your Review.

By huw R on 22 January 2021 | Verified purchase

Honest and up front staff. Impressed with level of service overall. Good price, no hidden fees or problems. Would recommend. Plenty of pictures to show REAL condition of car.

Reply from North West Autos Blackburn on 16/02/21

Good morning, Thank you for your purchase.