Customer reviews of North West Autos Blackburn

By John L on 11 December 2018 | Verified purchase

very helpful, nothing was too much trouble, very courteous pleasant staff. the car we bought was test driven before valeting, after valeting the car was transformed into a car to be proud of

By Alistair S on 07 December 2018 | Verified purchase

Jimmy and staff were so nice professional and helpful nothing too much trouble Really nice Jag S type very good value Thanks again

By Kennath R on 01 December 2018 | Verified purchase

I was not given any opportunity to tst drive before buying as car in question was boxed in against a wall and three cars Infront of it ! All i was able to do was start the engine !! Was told would be cleaned fully before hand over and it looked like it had been wiped over my a dirty rag !! Abit disappointed as i expected more from the reviews i had read before going to this company ! Also didn't like the way a member of the staff was reprimanded in front of me ! Their was no need for it !

Reply from North West Autos Blackburn on 06/12/18

Good Evening, Thank you for your Review, it will be used to further enhance and better the service we provide at North West Autos Blackburn. We are very sorry that the vehicle was blocked in when you came to view it, with over 350 plus cars in stock unfortunately some of them will be blocked in however the member of staff should have offered to get it out for a Test Drive. With regards to it still being dirty on collection, I would like to personally invite you down to the Garage and carry out a full wash, shampoo, vac and a full body polish and will be carried out on your vehicle whilst you wait with an endless supply of tea's and coffee's. Staff should never be reprimanded in front of customers under any circumstance and we apologize for this, we all make mistakes and it should be carried out under different circumstances. We hope you are enjoying Trouble Free Motoring and hope to see you soon.

By Anja L on 17 November 2018 | Verified purchase

Really lovely friendly company. No pushy sales patter, they just let u know their there if u have any questions but just let you look at your own pace. Will definitely be going back when we need a new car!!

By Morris O on 27 October 2018 | Verified purchase

What a great experience I had ,really ì wasn't sure of what I want but getting to North West auto with the good assistance and varies of cars I walk away with a very stunning car which i am very proud of. Thanks to the seller North West auto.

By Leslie R on 26 October 2018 | Verified purchase

very friendly, no high pressure, good choice. purchase so far excellent, well recommended.

By Jack H on 22 October 2018 | Verified purchase

Myself and family members have yet again returned to north west autos to buy another car , on arriving you are left to browse there range of motors they have for sale at your own leisure , nothing is to much trouble for the staff at all , keep up the good work guys , we will still recommend you to friends and family michelle and trev.

By Kenneth F on 22 October 2018 | Verified purchase

Unbelievable great group to deal with really fair no pushy sales talk leave you to look round the cars freely to make your choice and ready to help you anytime, Car id fabulous condition when collected the car, did the tax on the day to able you to drive it straight away, very friendly its a long time since I had customer service like the standard of these guys, I would recommend North West Autos before you go anywhere else, the car I bought was the last on my list and I saw this one 1st, it soon went to the top of the list and their was no doubt that this would be the car sales to buy from, It will be the first place we go to when we renew my wife's car and maybe the only one on the list, 5 star service all the way great place to buy from, thank you so much guys, I've had it just over a week and it has been used and it fantastic to be back on the road, I needed a Qashqai for ease of getting in and out due to ilness its awesome thank you again.

By Derek T on 22 October 2018 | Verified purchase

excellent friendly staff , very helpful no high pressure really pleased with the car

By James T on 22 October 2018 | Verified purchase

Absolutely Brilliant very professional team of employees